Operation Team Leader
Role: Customer Success, Service & Operations – Other
Industry Type: Analytics / KPO / Research
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Education:
UG: Any Graduate
Location: Sector 62, Noida
Contact Email: antriksh@sookshm.com
About the Role
TL will be responsible for overseeing daily floor operations, managing a team of associates, and ensuring that all performance metrics (KPIs) are met with precision.
Core Responsibilities
- Team Leadership: Lead, coach, and manage a team of 15- 20 members, ensuring high productivity and morale.
- Performance Management: Monitor real-time performance, conduct quality audits, and manage shift rosters to meet daily targets.
- Process Improvement: Identify operational gaps and implement strategies to enhance workflow efficiency.
- Communication: Maintain seamless communication between the team and upper management. Address grievances and provide regular feedback.
- Reporting: Maintain accurate MIS reports and track team performance data on a daily basis.
Preferred Candidate Profile
- Experience: At least 2 years of experience in an operations supervisory role.
- Skills: Exceptional verbal and written communication skills are a must.
- Technical: Strong proficiency in MS Excel and reporting tools.
- Availability: Ready to work from our Sector 62, Noida office and manage rotating shifts if required
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